PRIVACY POLICY
Last updated: January 6, 2026
Brown Urban (“we”, “our”, “us”) operates this website and online store to provide customers with a curated shopping experience (the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or communicate with us.
By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy.
1. Personal Information We Collect
We collect personal information that is necessary to operate our store and fulfill customer orders. This may include:
* Name, billing address, shipping address
* Email address and phone number
* Payment-related information (processed securely via payment gateways; we do not store card details)
* Order history and transaction details with us
* Communications you send to us (emails, messages, support requests)
* Device and usage information such as IP address, browser type, and interaction with our website
We do not knowingly collect personal information from children.
2. How We Collect Information
We collect information in the following ways:
* Directly from you when you place an order, create an account, or contact us
* Automatically through cookies and similar technologies when you browse our website
* From service providers such as Shopify, payment gateways, and shipping partners
3. How We Use Your Information
We use your personal information to:
* Process and fulfill orders
* Communicate with you regarding your purchases or inquiries
* Provide customer support
* Improve our website, products, and services
* Prevent fraud and ensure secure transactions
* Comply with legal and regulatory requirements
We do not sell your personal information.
4. Sharing of Personal Information
We may share your personal information only when necessary, including with:
* Shopify, which powers our online store
* Payment processors for secure transaction handling
* Shipping and logistics partners to deliver your orders
* Legal or regulatory authorities when required by law
All the parties mentioned above are required to handle your information responsibly.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve site functionality,analyse performance, and enhance your browsing experience.
You may manage cookie preferences through your browser settings.
6. Data Security and Retention
We take reasonable measures to protect your personal information. However, no online transmission or storage system is completely secure.
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
7. Your Rights
Depending on applicable laws, you may have the right to:
* Request access to your personal information
* Request correction or deletion of your information
* Opt out of promotional communications
You may exercise these rights by contacting us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you may contact us at:
Email: browncustomerpoint@gamil.com
Address: Chelakkara, Kerala – 680586, India
